Lightspeed Restaurant POS (O) Status - Service Disruption

Service Disruption - Tyro Payments

Incident Report for Lightspeed Restaurant POS (O)

Resolved

This incident has been resolved.

Posted Nov 03, 2018 - 09:07 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 02, 2018 - 20:55 AEDT

Identified

Tyro has identified the issue to be with a local mobile network provider and they are actively monitoring.

You can update the network on your device to use WIFI by following these steps https://help.tyro.com/s/article/How-do-I-change-my-network-connection

Posted Nov 02, 2018 - 10:10 AEDT

Investigating

Please note, the TYRO team have informed us they are currently experiencing issues which may affect the network connectivity of your TYRO terminal.

You may have issues processing transactions on your Tyro terminal. We are seeking further updates and will provide those here as soon as we know more.

For any Kounta support during this time, you can reach our support team by selecting the '?' anywhere in Kounta.

Posted Nov 02, 2018 - 08:53 AEDT

This incident affected: Payment Integrations.