All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Kounta Insights ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 AEST
Scheduled - We’ve been cooking up new features and fixes this past month, and it all goes live on Kounta shortly.

When: 11PM AEDT on April 16th
How: After this time, Kounta will auto-update on log in

IMPROVEMENTS
- The help menu is now easier to navigate with easy access to relevant guides & videos for the page you are on, and the contact details for our 24/7 Support team are easier to find.
- We’ve made it a lot easier to search for products on the POS and also made it a lot easier to see
- The Cost Price field in back office and the product import tool now supports 4 decimal places
- You can now control whether you send email receipts manually, automatically, or not at all from your Site information in back office.

BUG FIXES
- Not a bug, but we made the alerts a lot more obvious when your printers have an error, or your POS goes offline

IN CASE YOU MISSED IT
- Our partnership with Locify is now live! You can explore the Locify add-on from the Back Office (https://my.kounta.com/addon/locify)
- Doubling down on Loyalty integrations, we also have our Liven partnership available to all Kounta users! You can explore the Liven add-on from the Back Office (https://my.kounta.com/addon/liven)
Apr 15, 17:08 AEST
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:01 AEST
Scheduled - Our engineers will be performing infrastructure maintenance. Upon commencement, your POS may show as offline and Back Office will be unavailable for up to 5 minutes during the maintenance window.

Our guide for trading while offline can be reviewed here: https://support.kounta.com/hc/en-us/articles/208864028-Working-around-an-Internet-or-Service-Outage

For any questions or assistance during this time you can reach our support team via support@kounta.com or via the '?' shown on POS and the Login Screen.
Apr 11, 14:14 AEST
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.