All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Kounta Insights ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2019

No incidents reported today.

Jun 20, 2019

No incidents reported.

Jun 19, 2019
Resolved - This incident has been resolved.
Jun 19, 11:09 AEST
Identified - Mint has confirmed they have identified an issue with the Mint payment devices and are currently investigating.

We will provide more updates shortly.
Jun 19, 08:22 AEST
Investigating - Our team have been made aware that Customers using the Mint payments integration may experience an error prompt when attempting integrated payments.

We have raised a high priority case with MINT and will update our customers shortly. You will still be able to process cash payments and trade on Kounta during this time.

You can reach our support team by selecting the ? anywhere in Kounta.
Jun 19, 08:02 AEST
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019
Resolved - This issue has now been resolved.

All of your Purchase Orders, Account Sales & Takings data should now successfully sync through to Xero, should you still encounter any issues you can reach our support team via support@kounta.com or via the '?' in Back Office.
Jun 11, 11:02 AEST
Investigating - Our Engineering Team and our Integration Partner are currently investigating an issue preventing authentication with Xero.

This may prevent Purchase Orders, Account Sales & Takings from syncing through to your Xero during this time.

We are currently monitoring and further updates to come shortly.

For any questions or assistance during this time you can reach our support team via support@kounta.com or via the '?' in Back Office.
Jun 11, 08:19 AEST
Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.