Investigating - We are investigating an issue causing intermittent printing issues on sites with the Smartpay Integration enabled and on iOS 17.2 and above.

It has come to our attention that temporarily disabling the SmartPay integration has proven effective in enhancing printing functionality for some customers.

As we endeavour to develop a comprehensive solution, we recommend implementing this workaround to alleviate the printing issues.

In order to disable Smartpay:

1. Head to Back Office> Integrations
2. Search for 'Smartpay'
3. Select 'Disable'

Next you'll need to create a Manual Payment Button

1. From the Back Office, under Company settings, select Payment Types
2. Select 'Add a New Payment Type'
3. Fill in the following fields:
Payment Type: Manual Smartpay
Show on Checkout: Tick this box to use this payment type on your POS
4. Select 'Add Payment Type'
5. Select Save All

Note that you'll need to reconcile the Smartpay totals put through the 'Manual Smartpay' payment button manually when performing takings at the end of the day.

In order to process Standalone Payments on your Smartpay terminal:

1. On your Smartpay Terminal, select payment type:
2. Navigate to the payment type menu. This may be labeled as "Card Payment" or something similar.
3. Enter Transaction Amount

Jan 31, 2024 - 15:20 AEDT
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Degraded Performance
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:00 AEDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, March 25 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- The 'Product Availability' feature on the POS interface is hidden from users lacking necessary permissions to simplify the user experience.

IMPROVED
- Users can now remove bank accounts from their profile, provided these accounts are not linked to any sites or set as the default subscription payment method.


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Mar 22, 10:44 AEDT
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 15:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 17:45 AEDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, March 20 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.


IMPROVED
- Improvements for the Lightspeed O-Series database.


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Mar 20, 15:00 AEDT
Completed - The scheduled maintenance has been completed.
Mar 20, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 AEDT
Update - Our database maintenance has been rescheduled to between 00:00 and 01:00 AEDT on Wednesday, March 20.
Mar 18, 13:42 AEDT
Scheduled - We will be performing scheduled maintenance on our database between 00:00 and 01:00 AEDT on Wednesday, March 20.

You may see errors when browsing back office, the POS might show as offline, and API requests may temporarily fail. However, we expect any downtime to be less than 5 minutes.

We'll provide an update once maintenance is complete.

Mar 20, 00:00 AEDT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:00 AEDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, March 13 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.


IMPROVED
- Improvements to the Financial Services Merchant Portal


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Mar 12, 14:45 AEDT