Update - An issue outside our payments platform has been identified with Mastercard payments in Australia not being automatically captured.
This affected a number of payments made on April 27th, which have been paid out on April 30th.
Payouts and reporting for transactions between the 27th and the 30th have been corrected.
This also affects a number of payments made between April 30th and May 1st. Merchants may experience smaller payouts than anticipated for transactions made during the affected period.
May 03, 2024 - 17:05 AEST
This affected a number of payments made on April 27th, which have been paid out on April 30th.
Payouts and reporting for transactions between the 27th and the 30th have been corrected.
This also affects a number of payments made between April 30th and May 1st. Merchants may experience smaller payouts than anticipated for transactions made during the affected period.
May 03, 2024 - 17:05 AEST
Identified - An issue outside our payments platform has been identified with Mastercard payments in Australia not being automatically captured.
This affected a number of payments made on April 27th, which have been paid out on April 30th.
This also affects a number of payments made between April 30th and May 1st. Merchants may experience a payout delay for these impacted transactions.
We are working on getting the impacted payments paid out as soon as possible.
May 02, 2024 - 19:21 AEST
This affected a number of payments made on April 27th, which have been paid out on April 30th.
This also affects a number of payments made between April 30th and May 1st. Merchants may experience a payout delay for these impacted transactions.
We are working on getting the impacted payments paid out as soon as possible.
May 02, 2024 - 19:21 AEST
Investigating - We are investigating an issue causing intermittent printing issues on sites with the Smartpay Integration enabled and on iOS 17.2 and above.
It has come to our attention that temporarily disabling the SmartPay integration has proven effective in enhancing printing functionality for some customers.
As we endeavour to develop a comprehensive solution, we recommend implementing this workaround to alleviate the printing issues.
In order to disable Smartpay:
1. Head to Back Office> Integrations
2. Search for 'Smartpay'
3. Select 'Disable'
Next you'll need to create a Manual Payment Button
1. From the Back Office, under Company settings, select Payment Types
2. Select 'Add a New Payment Type'
3. Fill in the following fields:
Payment Type: Manual Smartpay
Show on Checkout: Tick this box to use this payment type on your POS
4. Select 'Add Payment Type'
5. Select Save All
Note that you'll need to reconcile the Smartpay totals put through the 'Manual Smartpay' payment button manually when performing takings at the end of the day.
In order to process Standalone Payments on your Smartpay terminal:
1. On your Smartpay Terminal, select payment type:
2. Navigate to the payment type menu. This may be labeled as "Card Payment" or something similar.
3. Enter Transaction Amount
Jan 31, 2024 - 15:20 AEDT
It has come to our attention that temporarily disabling the SmartPay integration has proven effective in enhancing printing functionality for some customers.
As we endeavour to develop a comprehensive solution, we recommend implementing this workaround to alleviate the printing issues.
In order to disable Smartpay:
1. Head to Back Office> Integrations
2. Search for 'Smartpay'
3. Select 'Disable'
Next you'll need to create a Manual Payment Button
1. From the Back Office, under Company settings, select Payment Types
2. Select 'Add a New Payment Type'
3. Fill in the following fields:
Payment Type: Manual Smartpay
Show on Checkout: Tick this box to use this payment type on your POS
4. Select 'Add Payment Type'
5. Select Save All
Note that you'll need to reconcile the Smartpay totals put through the 'Manual Smartpay' payment button manually when performing takings at the end of the day.
In order to process Standalone Payments on your Smartpay terminal:
1. On your Smartpay Terminal, select payment type:
2. Navigate to the payment type menu. This may be labeled as "Card Payment" or something similar.
3. Enter Transaction Amount
Jan 31, 2024 - 15:20 AEDT
POS
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Operational
Back Office
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Operational
Standard Reporting
Operational
Insights
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Operational
Purchase
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Operational
Produce
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Operational
API
Operational
Ordering Integrations
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Operational
Lightspeed Payments
Operational
Payment Integrations
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Degraded Performance
Accounting Integrations
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Operational
Support (Phone/Email/Live Chat)
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Operational
Online Ordering
Operational
Lightspeedhq.com.au (Website)
Operational
Lightspeed Bump Screen by Bump It
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Lightspeed POS - Updates & New Improvements 10.9.0
May 6, 2024 15:00-16:00 AEST
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Monday, May 6 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
RESOLVED
- We've fixed an issue where reordering categories or products in Online Products did not trigger webhooks as expected.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Apr 30, 2024 - 21:25 AEST
Update Time: Monday, May 6 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
RESOLVED
- We've fixed an issue where reordering categories or products in Online Products did not trigger webhooks as expected.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Apr 30, 2024 - 21:25 AEST
Important Update: Status Page Migration
May 13, 2024 00:00-01:00 AEST
Important Update: Status Page Migration
We are updating our status page, here’s what you need to know:
New Status Page URL: In two weeks, we will move to status.lightspeedhq.com. Please bookmark this link to stay updated.
Subscription Transfers:
You will be automatically subscribed to updates for the Lightspeed Restaurant (O-Series) product on the new status page.
For Email Subscribers: You'll receive an email asking you to confirm your subscription to continue receiving updates via email.
For Text Message Subscribers: Text message updates will continue without any need for action on your part.
Redirection: The current status page at status.kounta.com will soon redirect to the new site.
Please update your bookmarks and respond to subscription confirmation emails promptly to maintain your alerts.
Posted on Apr 30, 2024 - 23:12 AEST